Basics User Guide
Welcome to Red Panda Beads!
Panda Beads is a small company, owned by me,
This page highlights some important features
my business and website functionality. Red
Beads is an online ONLY bead retailer. I have two
(Lauren & Cathy) and we work Monday –
with the exception of postal holidays. Since my
is open 24/7 and we only process orders 5 days
typically orders are processed within 2-3
days. As a small business, I can offer a lot of
that a big retailer cannot, but I’m afraid the big
can offer much quicker shipping on all orders
can. But I do know that sometimes 2-3 business
just too long to wait for an order to ship, so I do
priority processing. If you select USPS Priority
your shipping method, your order will go out the
business day. You don’t have to pay for USPS
Mail to get an order expedited, just add a note in
comments section of your order and we will expedite
order. I also offer FREE SHIPPING on all US orders
$30 – but you will need to select the FREE
option when checking out.
Click here to see the shipping policy
are NOT FREE Patterns
Have you ever placed an online order after seeing a gorgeous beaded piece? Then
when the order arrives, you can't for the life of you remember what you intended to do
with the beads and supplies you ordered? Well, that's why I created "pattern
reminders". They are NOT patterns, but reminders of what you intend to do with the
items in any specific order. Did you know that you can even add notes to yourself
when you checkout?
Click here to see more about pattern Reminders
Click here to see where to add order comments/notes
are several ways to get FREE patterns
Red Panda Beads website. Because
patterns come from various sources,
type of free pattern has unique
Starman TrendSetter patterns are FREE - but LIMITED
printed distribution. That means you cannot
them or get them via email. When you
on the Red Panda Beads website, you can
2 patterns from the 100+ patterns available in the
Click here to see where the boxes are.
I will offer a promo where you can receive
of Starman TrendSetter patterns automatically
you add a note to your order requesting the special
of a specific group of patterns. These types, as
“secret” offers are sent via Constant Contact
I also use Constant Contact to send out
birthday emails. If you “unsubscribe” from
Contact, you will also be “unsubscribing” from
special promos and/or offers.
Occasionally I will offer a free pattern digital
with the purchase of specific items. All you
do is purchase the specific item(s) during the
time frame and after checking out, you will be able
download the pattern(s) in your account management
Click here to see the digital download instructions on my website.
also offer BeadSmith patterns as digital downloads
customers. You must be a registered customer in
standing to be able to add these patterns to your
cart. You cannot get these patterns directly
BeadSmith, they are exclusive to BeadSmith
and only available from a BeadSmith retailer.
Click here to see the BeadSmith patterns available for digital download.
you add only free patterns to your shopping cart and
- your order will be delayed for manual review
4. I also have Bead Master and All Beads CZ patterns available on my site. These patterns have the least
requirements and are available on the respective sites as well.
Click here for All Beads CZ patterns
Click here for Bead Master patterns
also feature specific patterns in my Gallery that are
but only available from the designer's webpage, so
links in the Gallery category descriptions for
patterns. Or you can go directly to the designer’s
etc. to get the free pattern download.
Gallery of Color Suggestions
to the Red Panda Beads website, is the Gallery
Color Suggestions. Back when I started Red Panda
I had no idea that customers could be “color
or that I even had a gift for color. It just
naturally; I took it for granted that everyone felt
working with colors. Interacting with my
I found that there are a lot of customers who
either “color challenged” or because of the distance
lack of access to beads in person, they just don’t
the tools or time to select their own color schemes.
I’m surrounded by beads and love all the colors
combining them, I’ve created the Gallery of Color
Typically, all the pieces in the Gallery are
beaded by me. Occasionally I will use a bead
original photos to enter that particular
but most of the colorways are crafted by me.
the patterns are available for free, others need
purchased. I give the pattern specifics in each
There are 100’s of colorways to choose from
constantly adding more. I always send out an
with the newest colorways – so if you are a
email subscriber to my Constant Contact
you are all set to get notified of each new
The Gallery is image driven as well as menu
if you see an image/colorway you like, click on
image/colorway and it will take you to a special
that highlights not only the materials list, but
all the items used in that colorway. For your
you can add the items directly to your cart
from the colorway category. The Gallery entries are
kits. You will need to review the materials list and
specifics to determine how many of any given
you want to add to your cart. You may want to
longer or shorter piece. You may want to add
earrings. Or you may want to make multiples
item to give as gifts.
Click here to enter the Gallery of Color Suggestions
Every purchase (gift certificates excluded) on the Red Panda
website earns MyRewards Points. Once you have
MyRewards Points, you can redeem them for a $10
credit. Store credits are actually forms of
just like a credit card and they automatically
to your next order during checkout. Since they
forms of payment, they won’t show up in your cart,
rather, will apply at the end during the payment
All credits apply BEFORE any other payment
Click here to see more about MyRewards Points
Panda Beads maintains a Birthday Calendar – if you
indicate your birth month when you checkout the
time on the Red Panda Beads website (there is a
drop down box in the
shopping cart), then we will send you a
Happy Birthday instructional
email with a special 2-Part coupon.
You will receive the email via Constant Contact. You may want
to check your SPAM or Junk folders for this instructional email.
Click here to see the FAQ page on Birthday Credits/MyRewards points
Paying with PayPal
accept all major credit cards as well as PayPal. In
to checkout with PayPal, you will need to fill your
first, then when you are ready to checkout, scroll
the bottom of your cart to click on the PayPal
begin checking out via PayPal.
accounts on the Red Panda Beads website
unique to their email address. You can only have
email address attached to a Red Panda Beads
but you can change the email address in the
Management section of the Red Panda Beads
You can also update your payment
shipping and billing addresses, as well as
other items. You can access the Account
section of the website by clicking on the
Account link in the upper right hand of the Red
Panda Beads website, or you can also click here.
have any questions/issues/concerns, the best way
reach me is via email. You can use either email
much more efficient to communicate via email. You
relate the issue/request in the first contact and I can
resolve and/or reply with my initial follow-up.
I’m on the east coast, time zones and phone tag
are very real issues when communicating via telephone.
address many of the customer service issues/requests
in the day before the work day begins and emails
much less disruptive way of communicating at
EST. Once the work day begins, managing two
ensuring smooth order processing, ordering
marketing and all the other administrative
make it extremely difficult to remember who is in
time zone and when it is appropriate to call them.
email addresses come to my inbox and display on
smart phone. I try to monitor emails as they come
please do allow at least 24 hours for a response.
the high volume of SPAM phone calls, I do not
the phone if I do not recognize the number.
the information contained in this file is useful and
introduce you to the unique qualities of the Red
Beads website, as well as answering any general
you may have. If I can be of any further
please do not hesitate to email me and let
how I can assist.
Happy Beading from all of us at
Red Panda Beads!